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Shift Supervisor

Company: Red Robin International
Location: Redondo Beach
Posted on: November 22, 2022

Job Description:

Shift SupervisorOur Hourly Shift Supervisors not only have an appetite for bottomless fun & compassion for our crazy loyal guests, they manage day to day operations of the restaurant during scheduled mid and closing shifts under the supervision of exempt management. Candidates and current Team Members who demonstrate our B.U.R.G.E.R values may be selected by exempt management for the Shift Supervisor position and will undergo on-the-job training for specific management tasks and leadership growth. As a part of the leadership team, they are an ambassador of Company & Brand Equity Standards to ensure the loyalty of our guests and profit maximization. They are master resolvers with guest interactions, driven to optimize profits, and ensure product quality and restaurant cleanliness. Candidates and current Team Members selected for this role may work in this position as well as other hourly roles they are certified in and are scheduled based upon restaurant need. At Red Robin, we believe the responsibilities of a Shift Supervisor should also represent our BURGER values: Bottomless FunBe a champion of culture and bottomless fun while positively impacting revenue & being a role model while supporting Red Robins B.U.R.G.E.R Values. Have a cheerful spirit while also influencing and adhering to all company standards and policies including the code of conduct, attendance, dress code and appearance policy. Unwavering IntegrityDo the right thing, even when it's tough or no one is looking: adhere to federal, state, and local laws in addition to company policy, protect company assets, and hold Team Members accountable to these standards. Assist team member's adherence to company cash handling and payment processing procedures. Regulate compliance with liquor service, wage and hour laws, break requirements and other laws where applicable. Maintain our gold standard by completing all record keeping and administrative tasks related to operating, and closing the restaurant as directed by Salaried Managers. Relentless Focus on ImprovementSince we are always striving to be better, support the achievement of sales by ensuring guest satisfaction and prompt problem resolution to meet our guests needsAchieve labor and cost objectives by executing against established plans in these areas. Optimize profit by utilizing labor efficiently and portioning correctly, minimizing waste, etc.Genuine Spirit of ServiceUnbridled hospitality and personal connections are in our DNA - exercise good judgment and decision-making skills and provide Team Member support. We believe in a total team mentality, expect to spend time performing FOH/ HOH functions and other duties assigned by exempt management including food preparation, cooking, cleaning, serving, and greeting our crazy loyal guests. Extraordinary PeopleRemarkable people make us better: Red Robin Shift Supervisors are responsible for motivating & leading Team Members to provide world class Guest experiences and recognizing those Team Members who do. Emphasize safety, sanitation, and security awareness, and ensure that Team Members are properly executing safe behaviors. Recognized Burger AuthorityMaintain food quality standards for the restaurant - because nobody does burgers as well as we do. Make sure we are the gold standard in taste, quality, and presentation by complying with OSHA, local health and safety codes as well as Company safety and security policies. Ensure Team Members avoid cross contamination, improper food handling and/or storage practices, etc., through proper training and supervision. REQUIREMENTSMust be at least 21 years of ageMinimum of 1 year full service restaurant experience preferredRecord of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfactionBusiness maturity and an ability to effectively supervise peersHigh school diploma or equivalent required, some college preferredPassion for the business and compassion for peopleHighly-Energetic, self-motivated, goal oriented and dependableGood oral and written communication skills, and outstanding leadership, interpersonal and conflict resolution skillsBasic business math and accounting skills, and strong analytical/decision-making skillsBasic personal computer literacyMust be able to work a flexible schedule including opening, closing, weekends and holidays. Reliable transportation requiredServ Safe Certified preferredAs a Team Member at Red Robin, you'll enjoy:Medical, Dental, and Vision benefits for ALL team membersTHREE SCHEDULED RAISES within your first year, starting after 3 months.Flexible work schedulesReferral bonuses for bringing new members to our teamEligible for 401(k) retirement plan with a company match of up to 4% of your pay (if qualified)Free shift meal for Back of House Team Members50% discount on Red Robin food and 25% for your familyEXCELLENT Opportunities to grow with usNOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.Red Robin is an Equal Opportunity & E-Verify Employer

Keywords: Red Robin International, Redondo Beach , Shift Supervisor, Other , Redondo Beach, California

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