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Emergency Services Dispatcher [Lateral]

Company: City of Redondo Beach
Location: Redondo Beach
Posted on: May 3, 2021

Job Description:

DEFINITION

The City of Redondo Beach Police Department is looking for experienced EmergencyServices Dispatchersto join our highly-skilled team. Use your skills to work for a full-service City near the beach in the beautiful SouthBay of Los Angeles!

Candidates with a current P.O.S.T. Dispatcher Certification, or equivalent, and at least2 years of public safety dispatcher experience are invited to apply. Only applicants that meet the minimum requirements and attach a copy of their P.O.S.T. Dispatcher Certification, or equivalent certification, will be contacted and given further consideration.

The successful candidate will also demonstrate the ability to work well under pressure and during periods of high stress, be capable of multi-tasking, and function productively in a fast-paced environment. The ability and/or willingness to work overtime if requested is also desired.

This is a continuous recruitment and may close at any time. Prompt application is highly encouraged.

EXAMPLES OF DUTIES, RESPONSIBILITIES AND EXPECTATIONS

Under the direction of the Police Chief and supervisors, the Emergency Services Dispatcher Lateral position performs in a training or solo capacity to dispatch Police, Fire, and emergency medical services and personnel and responds to both urgent and non-emergency complaints and calls for service in the City's Communication Center; performs work under general instructions, but with established policies, procedures and precedents as guides; and performs related duties as required to achieve successful results in support of the City's mission, goals, policies and objectives.

This position is accountable to perform as a team member to assist with operational and support duties and services including but not limited to:

  • Receiving, updating and reviewing police, fire, and emergency medical service calls and status of rescue units
  • Prioritizing incidents and radio traffic
  • Dispatching the appropriate police, fire, or rescue units in accordance with established operational guidelines
  • Broadcasting information over radio or phone lines and entering call information into the computer aided dispatch system chronologically
  • Transmitting messages to the appropriate station or location directing unit(s) to respond to calls
  • Announcing information over station paging systems and via radio frequency
  • Maintaining direct contact with field personnel
  • Updating responding unit status, as necessary
  • Receiving calls for service from the public and private alarm systems
  • Determining the nature of the complaints, alarms, or codes for computer input
  • Recording the type of incident, locations, and other details
  • Inputting the information into the computer to be routed to the appropriate Police orFire dispatcher
  • Updating and reviewing police, fire, and emergency medical service calls and status of rescue units
  • Working in an environment that requires the ability to sit for extended periods of time, read color coded displays
  • Using a computer terminal for extended periods
  • Hearing sufficiently to accurately and completely obtain information from callers, and to communicate clearly to effectively dispatch information over the radio/communication system
  • Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds may be required
  • Providing outstanding internal and external customer service
  • Communicating effectively with the public and fellow employees
  • Solving problems and proactively creating sustainable solutions to issues
  • Conducting duties, responsibilities, tasks and assignments with a constructive, cooperative, positive, professional attitude and demeanor
  • Supporting the City's mission, goals, policies and objectives
  • Supporting the City's corporate values of: openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal responsibility
  • Performing other related duties as required

The position requires the ability to:

  • Work shifts, weekends and/or holidays
  • Spell and use correct grammar
  • Type a minimum of 45 words per minute
  • Follow oral and written directions, and understand and follow complex written rules, regulations, policies and procedures
  • Memorize and use crime, phonetic alphabetical and computer codes
  • React quickly, efficiently and calmly in emergency situations
  • Maintain effective working relationships with others
  • Communicate effectively and professionally on the phone and radio

MINIMUM QUALIFICATIONS

Qualified Applicants must:

  • Possess a high school diploma or G.E.D. equivalent
  • Bea minimum age of 18 years at the time of appointment
  • Additional college credits and bilingual skills are desirable

  • Possess a minimum of two (2) years as a public safety EmergencyServices Dispatcher with computer-aided dispatch experience
  • Applicants will be required to successfully test on CritiCall, a work sample test that simulates a generic dispatch environment, and a typing test with results of a minimum of 45 corrected words per minute.

  • Have completed and passed a California Certified Dispatcher School andhold a current P.O.S.T Dispatcher Certification,or hold recognized equivalent certification of a State or Municipal Agency. A copy of your current P.O.S.T. Certification must be included with your application.

Other expected competencies:

The position requires computer literacy with knowledge in the use of Microsoft Word and Excel and the ability to learn the efficient use of the department's computer aided dispatch and Records Management Systems, State,County and local computer databases and other computer systems. Also required is the ability to communicate using email programs and to understand and adhere to City policies for information technology.

The position's expected competencies are to provide sound decision making skills and critical thinking to professional recommendations, decisions and completed staff work. The position also requires the initiative to achieve positive, timely results for the organization while maintaining interpersonal relationships, customer service, diplomatic skills and ethical conduct.

SUPPLEMENTAL INFORMATION

PROBATIONARY PERIOD: 12 months

CLASSIFICATION: This position is covered under FLSA standards for overtime and is a member of the classified service.

SELECTION PROCESS:

The selection process may include but is not limited to: application review and evaluation, written examination, performance test and interview. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process, such as: reference check, background investigation, fingerprint criminal history check, post-offer drug test, post-offer psychological and post-offer medical examination, the cost of which will be borne by the City.

Candidates must fill out the employment application and supplemental questions completely and accurately. Incomplete applications, including references to "see resume", are considered incomplete and will be disqualified.

Unless otherwise specified, candidates must pass all phases of the evaluation process to be considered for placement on the Eligibility List.

The City of Redondo Beach is an Equal Opportunity Employer. The City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodation during the selection process must notify the Human Resources Department at least five (5) business days in advance of the test date.

Qualified Military Veterans are given an additional five (5) points to a passing score for both open-competitive and promotional recruitments.

Note: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

Keywords: City of Redondo Beach, , Emergency Services Dispatcher [Lateral], Other , Redondo Beach,

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