Location: Redondo Beach
Posted on: April 30, 2021
Responsible for providing patient-oriented service in a clinical or
front office setting; performs a variety of clerical and
administrative duties related to the delivery of patient care,
including greeting and checking in patients, answering phones,
collecting patient co-pays and insurance payments, processing
paperwork, and performing other front office duties as required in
a fast-paced, customer-oriented clinical environment.
Greets patients and directs them to appropriate departments
Answers multiple phone lines; directs calls and takes messages as
Verifies patient information and insurance eligibility; collects
Directs patients to complete forms and processes patient-related
Informs provider’s assistant of no shows and cancellations
Makes follow-up appointments for patients and calls patients to
Contacts “bumped” patients and reschedules appointments as
Performs various front-office duties in a fast-paced,
customer-oriented clinical environment, as assigned
- High school diploma, GED or equivalent; includes special
certification required for specific jobs
- Medical Assistant certification
- Up to and including one year of experience
- Experience working with the public
- Over one year of experience and up to and including three years
- Experience in medical reception and customer service
- You will be provisioned with appropriate Personal Protective
Equipment (PPE) and are required to perform this role with patients
and members on site, as this is an essential function of this
- Employees are required to screen for symptoms using an
Optum-approved symptom screener prior to entering the work site
each day in, or Employees much comply with any state and local
masking orders. In addition, when in an Optum building, employees
are expected to wear a mask in areas where physical distancing
cannot be attained.
Knowledge, Skills, and Abilities:
- Computer literate.
- Ability to type 25 wpm.
- Working knowledge of general office duties.
- Working knowledge of contracted insurance plans.
- Good verbal and written communication skills.
- Good telephone skills.
- Customer service-oriented.
- Ability to work in a fast-paced environment.
- Bilingual preferred.
Careers with Optum. Here's the idea. We built an entire
organization around one giant objective; make health care work
better for everyone. Optum, part of the UnitedHealth Group family
of businesses, brings together some of the greatest minds and most
advanced ideas on where health care has to go in order to reach its
fullest potential. For you, that means working on high performance
teams against sophisticated challenges that matter. Here you’ll
find incredible ideas in one incredible company and a singular
opportunity to do your life's best work.(SM)
Diversity creates a healthier atmosphere: Optum and its affiliated
medical practices are Equal Employment Opportunity/Affirmative
Action employers and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law. Optum and its affiliated medical
practices is a drug-free workplace. Candidates are required to pass
a drug test before beginning employment.
Keywords: Optum, Redondo Beach , Medical Receptionist, Other , Redondo Beach, California
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