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Senior Billing Operations Manager

Company: DISH
Location: Redondo Beach
Posted on: November 26, 2022

Job Description:

Department SummaryAt Gen Mobile, we reimagine connectivity for all of our customers, delivering high-quality, low-cost wireless services to an underserved market segment. Together with Boost Mobile, the fifth-largest mobile provider in the US, and DISH Network with its first-of-its-kind cloud-native 5G network, we will upend the retail wireless market and create groundbreaking new experiences for all. Join our team and help us change the way the world communicates. Job Duties and ResponsibilitiesThe Billing Manager is responsible for managing and maintaining all Gen Mobile BSS/OSS processes and procedures. The Billing Manager will be responsible for all aspects of billing assurance including reporting, advanced data analysis, leakage management, leakage prevention, business process change, CDR reconciliation, integrations, and billing migrations. They will monitor financial and operational metrics, work with other departments to implement best practices. Through analysis and creation of new processes and reports, the Billing Manager will ensure accurate billing to customers. This position will report directly to the Head of Operations. Job DutiesTasks include, but are not limited to, the following: Build and manage Billing processes and proceduresBuild mediation rules and usage flow into the billing system, continually refining to ensure optimal performanceRating analysis and investigationPerform margin analysis on accountsResearch customer charges and ensure they are applied correctlyAudit new company products/plansImplement necessary updates to customer ratingParticipate in cross functional partnerships with Fraud, Cost Assurance, IT teams and others to develop and implement best practices to minimize revenue leakageAnalyze data/reports to identify opportunities for improvementManage international calling underlying carriers including cost analysisPerform other duties as assigned Skills, Experience and RequirementsBachelor's degree plus 10 years of wireless/lifeline billing operations or an equivalent combination of education and experience.Experience leading projects and initiatives efficiently and effectivelyMotivation to achieve results in a fast-paced environmentExperience analyzing and interpreting complex data or large amounts of information accurately and taking action confidentlyExperience managing, reconciling, and integrating with carriersAbility to communicate effectively across varying audiencesCollaborative, hands-on approach to work that is reflected through their management style and communications.Advanced level proficiency with Microsoft Office (Word, Excel, Power Point, etc.)Intermediate SQL proficiency is highly preferredMust be flexible to accommodate changing business requirements Salary RangeCompensation: $87,745.00/Year - $125,350.00/Year BenefitsFrom versatile health perks to new career opportunities, check out our benefits on our careers website. Candidates need to successfully complete a pre-employment screen, which may include a drug test.

Keywords: DISH, Redondo Beach , Senior Billing Operations Manager, Accounting, Auditing , Redondo Beach, California

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